Effective Date: 1-1-2026

1. Introduction

Family Ark (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

As a nonprofit organization providing services such as foster care, behavioral health, and family support programs, we understand the importance of confidentiality and trust.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us.

 

2. Information We Collect

We may collect the following types of information:

a. Personal Information

You may voluntarily provide personal information when you:

• Fill out forms
• Make a donation
• Sign up to volunteer
• Contact us via email or phone

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment or donation information

 

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site

c. Sensitive Information

Due to the nature of our services, we may collect sensitive information (such as health or family-related data) only when necessary and in compliance with applicable laws and confidentiality requirements.

 

 

 

3. How We Use Your Information

We use your information to:

• Provide and manage our programs and services
• Respond to inquiries and requests
• Process donations and send receipts
• Communicate updates, events, or opportunities
• Improve our website and services

• Comply with legal and regulatory obligations

 

4. Sharing of Information

We do not sell or rent your personal information.

• We may share your information only when necessary:
• With trusted service providers (e.g., payment processors)
• To comply with legal obligations
• To protect the safety and rights of individuals and families
• With your consent

 

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Improve functionality

You can adjust your browser settings to refuse cookies; however, some features of the site may not function properly.

 

6. SMS – Text Messaging Terms & Conditions

By “Opting In” to or using a “Text Message Service” (as defined below) from Family Ark, you accept these Terms & Conditions.

This agreement is between you and Family Ark. All references to “Family Ark,” “we,” “our,” or “us” refer to Family Ark, 101 Noah’s Lane, Jeffersonville, IN 47130.

DEFINITIONS

• Opt In: By providing your mobile phone number and opting in to receive text messages from Family Ark, you consent to receive informational messages related to services and activities. These messages may include appointment confirmations and reminders, appointment cancellations or scheduling updates, campus closure notifications, inquiries, case consultation, and event or program notifications.
• Opt out: You can opt out at any time by replying STOP or calling us at 812-288-6800 (press 8 to speak with our Program Office Manager), to request mobile opt out. 
• Help: For help please reply HELP or reach out to us at 812-288-6800.
• Consent: Mobile opt in data or consent will not be shared with third parties for marketing or promotional purposes. 

We respect your privacy.

If you have any additional questions or concerns about this SMS Terms & Conditions, please contact us via the phone number (812-288-6800), contact form, or mailing address listed on this website. If our information practices change in a significant way, we will post the Terms & Conditions changes here.

 

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

 

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements

 

9. Children’s Privacy

Protecting children’s privacy is especially important to us.

We do not knowingly collect personal information directly from children without appropriate consent. Any information related to minors is handled in accordance with applicable laws and child protection standards.

 

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction or deletion
• Withdraw consent for communications
• Opt out of marketing emails

To exercise these rights, please contact us using the information below.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

 

 

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

 

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Family Ark
101 Noah’s Lane
Jeffersonville, IN 47130
Phone: (812) 288-6800
Email: awalden@thefamilyark.org

 

14. Your Consent

By using our website or services, you consent to the terms of this Privacy Policy.